In-stock orders are processed and shipped within three business days of cleared payment. Business days are Monday through Friday, excluding U.S. federal holidays. An order placed on a weekend or holiday begins the following business day. Made-to-order pieces ship on the date stated in your order confirmation.

Ganza ships by LTL freight or by Ganza truck. We select the method based on the order and the destination. These products are not shipped by parcel carrier. Where a residence has no loading dock, a liftgate or residential delivery fee may apply and will be shown before the order is confirmed.

Delivery timing is an estimate assigned by the carrier, or by our dispatch team, after the order leaves our facility. Freight is typically scheduled by appointment. An adult aged 18 or older must be present to receive the shipment, inspect it, and sign the bill of lading.

Delivery is to the threshold or the first dry area the driver can safely reach. Placement up stairs, through narrow halls, or into a finished room is not included unless that service was purchased in writing. Please confirm access before the delivery date.

Please inspect the shipment before the driver leaves. If you see crushed corners, torn cartons, broken glass, or other visible damage, note it in specific terms on the bill of lading before you sign. A general note such as “subject to inspection” is not sufficient. Photograph the freight, each damaged face of the carton, and the signed bill of lading. If the damage is severe, you may refuse the shipment. Please email us the same day.

If the cartons appeared intact and damage is discovered afterward, email ddownson1@gmail.com within five business days of delivery. Include your order number, photographs of the packaging and the damaged item, and a copy of the bill of lading if available. Please retain the product and the packaging until the matter is closed, and do not install a damaged unit. Our customer service team will assist you promptly.

Stock items may be returned within 30 days of the delivery date if they are unused, uninstalled, and in the original packaging, with all hardware and accessories. Please request a return authorization before shipping anything back. Returns without authorization cannot be accepted. Custom and special-order goods are final sale.

If you no longer wish to keep a stock item, a 20 percent restocking fee applies to the product price, and return freight is the responsibility of the customer. Original shipping charges are not refunded. If we sent the wrong item, omitted a component, or confirmed a defect, there is no restocking fee and Ganza arranges the return freight.

An order may be cancelled for a full refund before the freight is tendered to the carrier or loaded on a Ganza truck. Once the shipment is in transit, the return terms apply. A refused delivery is treated as a return.

Ganza provides a limited manufacturing warranty of one year from the delivery date, covering defects in material and workmanship under normal residential use. The remedy is a replacement part, shipped within the United States. Labor, installation, and site visits are not included. The warranty is extended to the original purchaser and does not transfer.

Wood is a natural material. Grain and tone vary from piece to piece and may shift slightly with heat and humidity. This is characteristic of the product and is not considered a defect or a warranty claim.

No. Our saunas are designed for residential wellness use. Nothing on this site is a medical claim, and a sauna is not a treatment.

Installation is the responsibility of the purchaser, unless installation was purchased from Ganza in writing. Please confirm that the product fits the room and meets the applicable electrical, ventilation, and code requirements before ordering.

Email ddownson1@gmail.com with your order number in the subject line. We respond on business days.